SERVICES

We understand your frustration when you encounter problems with your laundry equipment. With the constant work load commercial laundry machines undergo, this can unfortunately mean that your equipment could sustain wear or damage to their internal components leading to possible breakdowns and downtime.

With our dedicated team of fully qualified, industry trained engineers providing full nationwide cover.
Our team of engineers have access to a fully equipped van with a vast range of tools and spare parts to help us always provide an industry leading first time fix rate and an end to end professional service to maintain an outstanding relationship with all of our customers.

We provide annual maintenance plans to highlight any potential issues which could occur with your equipment.
We provide a within 24 hour breakdown coverage to all of our customers ensuring that their machines encounter the lowest possible downtime.
We also offer a repair v replacement plan to ensure your machines are replaced at the right time.

At PDS we understand the need to control your expenditure and that’s where our total maintenance packages can help.
Rather than fluctuating costs for reactive breakdowns, total maintenance is a fixed price which covers you for all parts and labour on breakdowns and even your annual service.
Total Maintenance is there to help control your spend and set your budgets. To further aid this, payments can be made monthly, quarterly or yearly in advance.

We have a team of fully qualified Gas Safe engineers who specialise in laundry gas safety.

It is the customer’s responsibility to make sure that all gas appliances are serviced and certified annually to which our engineers will carry out a routine planned preventive maintenance and issue a gas certificate if all gas appliances are safe and meet current regulations.

We also offer an annual planned maintenance schedule to which will automatically renew your gas test compliancy without the need to contact us which will in turn give you peace of mind.

We offer a duct cleaning service as one of the by-products of a tumble dryer is lint. The build-up of which in turn will reduce the operational flow of the tumble dryer duct and cause the dryer to take longer to dry. This will gradually stop the dryer from working but most importantly it is a FIRE HAZZARD.

Our bespoke service management system allows us to log your equipment, old or new, and track all calls, parts and ultimately spend against each machine.
At the start of every new contract we will attend each site free of charge and complete our own asset list of your estate. Every machine will be set up on the system with the following information:

• Manufacturer, Make & Model
• Serial Number and Unique Asset ID
• Age
• Condition
• Photos

For every call moving forward, our customer service team will log the call against the specific piece of kit, over time, allowing us to build the history of the machine.
Our engineers pride themselves on service and find achievement in being able to fix and minimise downtime on your machines. However, there will become a time when the machine will become beyond economic repair (BER). Our team in the office will highlight a machine as BER based on its spend to date, age, condition and availability of parts required. Along with this information, we will supply you with a repair and replacement option for your approval.

If you are expanding your estate through new builds, our experienced design team will ensure your laundry layout is efficient whilst also meeting the CQC standards. Our team will then liaise with you and your contractors to ensure a smooth and successful installation of your new laundry.

For equipment replacements, with a team of experienced installers, we can cover your installation nationwide. We will complete a free of charge site survey to ensure all the required services are in place and the right machine is being proposed to suit your needs.

Whether you’re looking for a single commercial washer for a supported living residence or a full laundry fit out for a new build care home, PDS can supply and install to your needs.

As an independent supplier we can supply any brand of commercial equipment. However, if you do not know which machines you prefer, our team can help you decide through our extensive data to show expected maintenance and the return on investment on each brand.

We offer a range of purchase options when acquiring equipment from PDS allowing you to choose the most suitable option for your organisation. Offering the choice of outright purchase to rental and lease agreements of equipment.

We supply a vast range of spare parts for most industry leading brands. As we work very closely with manufacturers and supply chains we are able to supply every part that may be required to ensure there is minimal down time of your equipment.

• IPSO
• PRIMUS
• ELECTROLUX
• ADC
• Schulthess
• Miele
• HEUBSCH
• Grandimpianti
• Girbau
• Fagor
• Snail
• Brightwell
• seko
• hydro